This book integrates key tools and processes into a comprehensive program for developing more robust and reliable technology-based products. Drawing on their extensive product development expertise, the authors present a complete process for ensuring product performance throughout the entire lifecycle, from understanding customers’ needs through manufacturing and post launch support.

The authors begin by presenting broad insights and high-level strategies for improving technology product quality. Next, they demonstrate how to implement robustness and reliability strategies that complement existing governance and decision processes. A section on tools and methods shows how to institutionalize best practices and apply them consistently. Finally, they tie strategies, decisions, and methods together through a case study project.

Product developers will learn how to

• Understand critical drivers of value in technology products, including reliability and durability
• Implement a process model and roadmap for improving reliability and robustness
• Maximize robustness early in development, leading to shorter cycle times in later phases
• Improve the stability of product performance under stress conditions
• Assess both organizational and process capabilities for delivering robust and reliable products
• Understand and manage customer-driven requirements
• Use tools including descriptive and inferential statistics and DOE-based empirical models

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